Process map
Roles, steps, states, transitions and exceptions before screens or technology.
SNUHY / PLATFORMS
Custom platform and system development
Turn your operating process into a system with clear roles, data and workflows rather than scattered messages and spreadsheets.
01 / SCOPE
Build around how the work happens.
When standard tools do not fit, start with the process rather than a technology list. Who creates a request, who reviews it, what information is needed and when does its state change? Map flows, roles, data and integrations, then define a bounded first release. Customer portals, operational tools, approval flows or learning systems are possible use cases, not ready-made products being advertised. Review access, history, files, migration and operation. Integrations, payments, notifications, hosting and maintenance are explicit scope items. Define ownership and transition responsibilities without exposing private data or assuming automatic migration.
Data and access
Who reads, edits or approves, with private-file boundaries and required action history.
Functionality and integration
Interfaces, administration, reporting and integrations subject to actual access and provider capabilities.
Operation and handover
Environments, deployment, ownership, documentation, backups and defined support responsibilities.
02 / ACCESS MAP
Give every role a defined boundary.
A simplified internal-request review. These choices illustrate role scope only. Hiding a button does not replace server-side authorisation.
View their own request and its state, not other people’s requests or self-approval.
Illustrative example, not client work or a ready product. No information is collected or actual permissions changed.
03 / DELIVERY
From the operating process to a bounded release.
- 01
Understand the process
Review authorised examples, steps, users and exceptions, identifying analysis still needed.
- 02
Define the first release
Document data, permissions, states, integrations and acceptance criteria, separating later work.
- 03
Develop and review scenarios
Review workflows, denied access and alternative states in stages, with authorised tests separate from customer data.
- 04
Migrate and launch to a plan
Agree migration, backups, recovery, handover and operation. Keep the old system until the transition is approved.
04 / BRIEF
Describe the process, not the credentials.
Start with the actual need and what exists. Agree scope, outputs, cost and operating responsibilities before implementation.
Discuss your projectProcess, users, steps and current tool limitations.
Priority functions, reports, roles and integrations.
General data types and migration needs, without sensitive customer files.
Target date, initial budget, decision maker and operating ownership.
05 / Q&A
Before we begin.
01Is this a ready-made product?
No. This is scoped development for your project. Review existing tools and genuinely custom requirements before agreement.
02How are permissions defined?
Document roles, actions and data ownership, with server-side checks rather than hidden buttons alone. Requirements and tests depend on scope and risk.
03Can existing systems be integrated?
Review documentation, access, API limits and provider terms. Do not promise unavailable integrations; define fees and account responsibilities.
04What about legacy data?
Review authorised samples, structure and quality, then agree mapping, validation, backups and rollback. Complete migration is not assumed and sensitive files do not belong in a public enquiry.
05Is it secure and unlimited in scale?
No absolute guarantee. Agree controls, tests, expected usage and environment. Specialist audits and extended load testing require explicit scope, not implied certification.
06Who owns the code and runs the platform?
Agree files, ownership, licences, access, hosting, backups, support and recurring costs. External services and indefinite maintenance are not automatic inclusions.
06 / REFERENCES
References for defining the work.
References help define design and implementation requirements. They do not imply certification or guaranteed outcomes.
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